Standard Warranty T&Cs

Tyres

All tyres have a minimum of 3.0mm across 80% of the tyre's width. That's nearly double the legal limit which is 1.6mm. All Cars come with either a full-sized spare tyre, a temporary emergency kit or tyre sealant kit with the exemption of run fat tyres that don't need one.

Wear & Tear

All used cars show cosmetic signs of wear & tear. This means all vehicles may include minor stone chips, scratches, dents or interior marks due to age, mileage and general day-to-day use. We accept no responsibility for vehicle condition, bodywork or trim once it has driven away from our premises.

Warranty

Every retail car we sell comes with a 1-month warranty. Each vehicle undergoes a full mechanical inspection to ensure it is fit for purpose at the point of sale. It does not cover wear & tear in the normal use of a vehicle. We reserve the right to where necessary ask the vehicle to be returned to our workshop for repair.

Additional Warranty

Our 12-month extended warranty option is a mechanical and electrical breakdown policy that is designed to cover parts that are usually covered under a manufacturer's warranty. Authorisation must be given before any repair works are undertaken. £500 +VAT claim limit per claim. 15,000 miles per annum fair usage limit. Vehicle must be maintained and serviced in accordance with manufacturers recommendations. It does not cover wear & tear in the normal use of a vehicle. We reserve the right to where necessary ask the vehicle to be returned to our workshop for repair.

V5

It is the responsibility of you the customer to ensure that you receive the V5 for your new car within 6 weeks of buying your car or notify us that this has not arrived. If you part exchanged a vehicle with us then it is also your responsibility to make sure we receive a V5 for this vehicle within 1 week or buying your new vehicle.

SETTLEMENT FIGURE

If a vehicle you part exchange has a finance amount to be settled by us, this will be done within 4 working days from when the deal is completed. It is your responsibility to ensure that the settlement figure provided to us is correct, up-to-date and will not expire within this 4 day period. Innovation Cars accepts no responsibility for this not being checking thoroughly by yourself the customer. The figure provided to us should be the figure which clears the part exchange of all financial interest.

Distance Sale T&C's (Where Applicable)

You have the right to cancel this contract within 14 days without giving any particular reason. The cancellation period will expire after 14 days from the day on which you, or a third party on your behalf, collect or take delivery of your vehicle. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement sent by post to our address. If required, you can request a template cancellation notice form from us. To meet the cancellation deadline, it is sufficient for you to send your clear statement or form confirming your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse payments received from you. This reimbursement is subject to the following conditions:

• We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. Anything over and above a standard test drive will be considered unnecessary handling and will lead to a deduction of £1 for each mile driven over 100 miles. In addition, we will also be entitled to make a deduction for any damage or excess wear.
• We will make the reimbursement without undue delay, and not later than 14 days after the day we receive back from you the vehicle and all documents which were supplied including, but not limited to, service histories and the V5 documentation.
• We will make the reimbursement using the same means of payment as you used for the initial transaction. This may include handing back any part exchange vehicle if still available and/or seeking payment from you to cover any negative equity.
• We will withhold the reimbursement until we have received the goods and all paperwork back in good order.
• It is your responsibility to return the vehicle without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us.
• You will remain liable for the vehicle and so for its tax, insurance, and any fines, charges or penalties until it has been accepted back to our premises.
• You will have to bear the direct cost of returning the goods and take full responsibility for the safe return of the vehicle.
• You are only liable for any diminished value of the goods resulting from the handling other than which is necessary to establish the nature, characteristics and functioning of the goods according to the previous reference to test drives.

By signing this document, you agree that you have read, understood, and agree to the terms regarding your 14 day right to cancel.

FINANCE AGREEMENTS - RIGHT TO WITHDRAW

You have the right to withdraw from the agreement before the end of the period of 14 days beginning with the day after you receive a copy of the executed agreement or notification that the agreement has been executed.

Complaints

We offer full transparency in our complaints process & fully believe our family business cares for each & every one of our customers. We are a very friendly business and have the best intentions for all of our customers.

A complaint is an expression of dissatisfaction whether justified or not. Sometimes a problem can be resolved quickly, simply by speaking to a member of our staff or a manager in the relevant department. However, if the member of staff considering the matter believes that a more substantive review will be required in order to respond to the issues raised, your complaint will be considered under the formal complaint procedure.

If you are not happy with the agreed next steps or wish to raise a complaint regarding the service you have received, this will need to be raised with our Customer Service team.

Complaints can be made by email or in writing, contact details can be found below:

Email: info@innovationcars.co.uk

Innovation Cars Ltd, 642 Liverpool Rd, Southport, PR8 3BH

If you feel you do not get a satisfactory resolution to your complaint you can refer your complaint to the financial ombudsman. More details about this can be found www.financial-ombudsman.org.uk